You can sign up here: My Support Portal Registration (Note: It may take a day or more for your credentials to be created.)
Email Customer Care and let them know what error you are seeing when you try to log in.
To request an account email: GenesysCommunity@genesys.com (Note: Accounts are created Monday-Friday and it may take a day or more for your credentials to be created.)
Email: GenesysCommunity@genesys.com and let them know what the issue is.
Currently, the community is only available to active Customers & Employees and Affiliated Partners.
If you are not offiliated with Genesys but would like access to the community, email GenesysCommunity@genesys.com to let us know a little about you and why you are interested in the community. We'll do everything we can to help!