You can sign up here: My Support Portal Registration (Note: It may take a day or more for your credentials to be created.)
Genesys Customer or Partner - Forgot Password
Email Customer Care and let them know what error you are seeing when you try to log in.
To request an account email: GenesysCommunity@genesys.com (Note: Accounts are created Monday-Friday and it may take a day or more for your credentials to be created.)
Genesys Employee Forgot Password
Email: GenesysCommunity@genesys.com and let them know what the issue is.
Currently, the community is only available to active Customers & Employees and Affiliated Partners.
If you are not offiliated with Genesys but would like access to the community, email GenesysCommunity@genesys.com to let us know a little about you and why you are interested in the community. We'll do everything we can to help!